I felt it imperative to write this review and I want you to know that Lionel is an exceptional and impressive seller. His patient manner was a great help to me during the bike selection process. He took me through the process and provided me with very useful suggestions for the ideal and recommended bike to purchase. His strong commitment to customer service, in-depth knowledge of his products and his remarkable patience are rare indeed. Such exemplary and impeccable services by him fully epitomize what 6 star service is all about.
Not only he was well mannered, pleasant and efficient, he also took extra pleasure in delivering our bikes and also exercised extra care not to cause any damage to them. Everything was planned down to the last detail and it all worked like clockwork. I sincerely appreciate and impress with his responsiveness and the way they conducted the whole buying process. It takes a very special person to make the purchase so pleasant.
Pedalwerkz, a brand name synonymous with affordable bike, well designed and quality products, and attention-to-detail service, Lionel as the front line partner has definitely lived up to his reputation to provide a professional and unbiased standard that the industry relies on for making critical bike purchasing decisions. Lionel’s dependable and thoughtful character has given Pedalwerkz the distinction of being the top bike selling company in Singapore. If the quality of a firm's service is an indication of future success, then Lionel has made himself proud and Pedalwerkz has a very bright future!
I would also like to thank Lionel for his excellent after-sales as well. The company speaks volumes to do this and I am deeply appreciative of their works.
Lastly, I am proud to have made my purchases from Pedalwerkz and I am intensively looking forward to my next purchase in the near future.